Contact Sudbury Appliance Repair
The fastest way to reach us is by phone. Leave a message and we will get back to you, usually within the hour during business hours.
Call us
For urgent issues (a fridge or freezer with food at risk, a leaking dishwasher, a no-heat dryer mid-rotation, anything tied to a shift-work overlap), call and leave a message. Mention it is urgent in your voicemail and we prioritize the callback.
(705) 805-3455Hours
- Monday to Friday: 8:00 AM to 6:00 PM
- Saturday: 9:00 AM to 3:00 PM
- Sunday: Closed (voicemail accepted, returned Monday)
We do not market 24-hour service we cannot deliver. Off-hours voicemails are reviewed and queued for the next working day in the order received.
For non-urgent inquiries, warranty paperwork follow-ups, or invoice questions after we have already spoken:
[email protected]Service area
We serve all of Greater Sudbury. Same-rate pricing across the urban core and former-town neighbourhoods, with a small drive surcharge on Wahnapitae, Skead, and Falconbridge depending on the schedule that day.
- Downtown Sudbury
- New Sudbury
- Garson
- Hanmer
- Val Caron
- Capreol
- Lively
- Azilda
- Chelmsford
- Walden (no surcharge)
- Coniston (no surcharge)
Markstay, Chelmsford North, and Estaire are case-by-case (scheduled drive, not part of the standard same-day service area).
Or send a written request
Best path for non-urgent quotes, photo attachments, or after-hours inquiries. We respond within 4 hours during business hours.
Open Quote Form →What to have ready when you call
Four pieces of information cut the diagnostic visit in half:
- Brand and model number. Usually on a sticker inside the door jamb, behind the kick plate, or on the back of the unit.
- One-line symptom. No cooling, no spin, error code E4, water on the floor, burning smell.
- Approximate age. Year of purchase or roughly how old.
- Warranty status. Any active manufacturer or extended warranty (we can sometimes route the job through warranty channels instead of a paid repair).
Payment methods
On the spot at the end of the visit.
- Cash
- Debit
- Credit (Visa, Mastercard, Amex)
- Interac e-transfer
- Net-15 invoice on commercial jobs over $1,500
How to prepare for the technician
Five small things that make the visit faster and the quote tighter:
- Clear the access path. Pull the fridge or washer out about 30 cm if you can do it safely. Move boxes, laundry baskets, or pet bowls out of the work area. Older Sudbury homes (especially South End and West End postwar bungalows) often have appliances in tight kitchen alcoves; an extra 30 cm of clearance saves 10 minutes of dismantling.
- Empty the affected appliance if it is safe. For a non-cooling fridge, move the food to a cooler with ice. For a stuck washer, scoop standing water out with a cup if you can. For a freezer with food at risk, group everything tight and cover with thick towels to slow the warming while we diagnose.
- Have the cord or breaker location identified. For built-in dishwashers and stoves we will need to shut the breaker, not just unplug. Knowing which breaker controls which appliance saves a guessing trip to the panel.
- Note the smell, sound, or timing. If the symptom is intermittent (only on long cycles, only when the load is heavy, only first thing in the morning after a cold-house startup), tell us. Intermittent failures are the hardest to diagnose without that pattern.
- Decide your repair-versus-replace budget. If a repair would cost more than half the price of a new unit and the appliance is over 10 years old, we usually recommend replacement. Knowing your ceiling before the quote conversation makes the decision easier.
Common situations and how we handle them
Fridge stopped cooling overnight
Move food to a cooler immediately. Call us first thing in the morning. Most cases are a defrost system, evaporator fan, or thermostat issue. Compressor and sealed-system work is the worst case and is what drives the higher cost range. We can usually diagnose within 30 minutes of arrival.
Washer full of water, will not drain
Shut the water supply valve and unplug. Most cases are a clogged drain pump (often a coin, button, or hairpin caught in the impeller) or a kinked drain hose. Bring the hose photo if you can. The drain-pump cleanout is a common low-cost fix when caught early.
Stove element will not heat
For electric coil elements, the receptacle, the element, and the switch are the three usual suspects in that order. For glass-top radiant or induction, the diagnosis is more involved and benefits from the model number ahead of time so we can pre-check parts availability with our supplier before the visit.
Common questions about contacting us
If your question is about pricing, brands, or repair-vs-replace decisions, the main FAQ covers more ground. The questions below are specifically about how to reach us and what to expect after you do.
What is the fastest way to reach you? +
A phone call. Voicemails left during business hours (Monday to Friday 8 to 6, Saturday 9 to 3) are returned within the hour, often within 15 minutes. The online quote form is also good for non-urgent jobs and is the right path if you want to attach photos of a model tag or a leak. Email is the slowest path and best for follow-up after we have already spoken.
What information should I have ready when I call? +
Four things speed up the diagnostic. (1) Brand and model number from the door jamb, the back of the unit, or behind the kick plate. (2) A one-sentence description of the symptom (no cooling, no spin, intermittent error code, water on the floor). (3) Approximate age of the appliance or the year you bought it. (4) Whether the appliance is under any active manufacturer or extended warranty. If you have a phone photo of the data plate, even better.
How quickly will you call me back if I leave a message? +
During business hours we return calls within an hour, often within 15 minutes. Off-hours messages are returned the next working day in the order received. If your situation is time-sensitive, say so in the voicemail: a freezer full of food that has stopped, a leaking dishwasher actively wetting the floor, a no-heat dryer mid-rotation, or anything tied to a shift-work overlap jumps to the front of the queue.
Can I get a quote without an in-home visit? +
Sometimes. If the symptom is clear and you can send a model number plus a photo of the failure, we can give a ballpark range over the phone. Definitive quotes still require a diagnostic visit ($120) because two different parts can produce the same symptom on the same appliance, and getting it wrong wastes a service call. The diagnostic fee credits toward the repair if you proceed.
What payment methods do you accept? +
Cash, debit, credit (Visa, Mastercard, Amex), and Interac e-transfer on the spot at the end of the visit. Larger commercial jobs over $1,500 (restaurant kitchens, multi-unit residential property managers, commercial site managers) can be invoiced with net-15 terms once we have your business details on file. We never ask for cash up front before quoting.
What if I am not in Sudbury proper? +
We cover all of Greater Sudbury (Downtown, New Sudbury, Garson, Hanmer, Val Caron, Capreol, Lively, Azilda) at the same base rate, plus Walden, Chelmsford, and Coniston with no surcharge in most cases. Wahnapitae, Skead, Falconbridge, and Dowling get a small drive surcharge depending on the schedule that day. Outside the Greater Sudbury municipal boundary (Markstay-Warren, Estaire, French River area) is case-by-case and treated as a scheduled drive rather than a standard service call.
Should I unplug or shut off my appliance before you arrive? +
For most issues, leave it as you found it so we can diagnose live. Two exceptions. (1) If the appliance is actively leaking water onto the floor, shut the water supply valve and unplug it. (2) If you smell gas around a gas range or gas dryer, shut the gas valve, leave the room, and tell us in the message so we can dispatch a TSSA G2 or G3-certified technician under the Ontario Technical Standards and Safety Authority.
Can I arrange access if I am at work during the visit? +
Yes. Many Sudbury homeowners are on shift rotation at Vale or Glencore and cannot meet on-site during a 12-hour shift window. We can work with a building concierge, a trusted neighbour, a hidden key, or a smart-lock code. Send us the access details in writing (text or email reply) and we send photo proof of work completed and the unit re-secured before we invoice.
Ready to book a visit?
A 30-second call is usually all it takes. Tell us the brand, the symptom, and where you are in Greater Sudbury and we can give you a callback window before you hang up.