Get a Free Appliance Repair Quote

The phone quote and the ballpark range we give you over text or email are free. There is no charge for the callback, no charge for asking us what something should cost, and no obligation to book. If your job needs an on-site diagnostic before we can quote firmly (most fridge sealed-system work, anything where the symptom does not match the common failure pattern, commercial cooling units), we book a $120 in-person assessment. That $120 is applied to the bill if you proceed with us. If you decide to use a different shop, you keep the written assessment and we keep the $120 for the visit. Predictable jobs (dryer not heating, washer not draining, ice maker not working, dishwasher not draining with a clear error code) we usually quote firmly from the form without the assessment fee.

Inside 4 working hours during business hours, usually faster. Forms submitted Monday through Friday between 8 AM and 4 PM get a callback the same business day. After 4 PM and weekend submissions go on the next-morning callback list. Sunday submissions get called first thing Monday. If your fridge or chest freezer is warming up and you have food at risk, do not use the form. Call the number on the right so we can either talk you through a temporary fix or get on the schedule today.

Photos work for predictable jobs where the failure is visible or the error code tells the story: dryer heating-element burnout, washer pump clogged with a foreign object, dishwasher with a visible food trap, fridge condenser fan stopped, ice maker with a clear mechanical fault. Send 3 to 5 photos with at least one wide shot, one close-up of the failed part, and one of the model and serial sticker (usually inside the door frame on a fridge or dishwasher, on the back of a washer or dryer). For sealed-system fridge work, intermittent electronic faults, gas range issues, and commercial coolers we need to be there. The 30 minutes on-site usually saves both of us money because we catch the failing compressor or the wrong replacement-part number before quoting.

For most appliance work yes. We need someone over 18 to confirm the diagnosis, approve the written quote before any paid work, and walk through the finished result. For built-in commercial coolers and some standalone freezer work in unattached garages or service rooms we can sometimes work without anyone home if you leave the side door unlocked and pre-authorize a maximum spend by text. Tell us at booking and we will confirm whether your specific job qualifies.

The written on-site quote is the price you sign and the price you pay, unless we hit something hidden behind the visible failure that no one could have known about (a second failed component upstream of the first, a corroded electrical connector, a control board that fails the bench test once we open the unit). In that case we stop, show you the photo, and give you a written change-order before continuing. You can also say no and we put the unit back the way we found it minus the broken part. We do not run up surprise charges and we do not start paid work without your written approval.

Yes, that is the whole point of the callback. We give you typical Sudbury-area ranges for common jobs over the phone. A standard service-call diagnostic runs $120 to $180 if we cannot quote firmly from your description. Most parts-and-labour repairs (heating element, control board, drain pump, ice maker module, fan motor) come in between $250 and $550 all-in. If your unit is past 10 years old and the repair is uneconomical (compressor failure on a budget fridge, drum bearings on a 12-year-old washer, wall-oven control board on a cosmetically dated unit), the honest answer is replacement runs $1,200 to $2,400 for the appliance class and we will tell you that on the call instead of selling you the repair. If our range is well above what you have heard from another shop, we will explain the spread and let you compare.

Yes. Most homeowners get 2 to 3 quotes on jobs over $400, and we expect that on sealed-system fridge work, wall-oven replacements, and any quote over $1,000. The $120 assessment fee covers the truck-roll and the time we spend documenting the job. You take the written assessment with you, compare apples to apples (a lot of phone quotes leave out the disposal fee, the warranty terms, or the rural-call surcharge), and pick whoever you trust. If you pick us, the $120 comes off the final invoice. If you pick another shop, you still got an honest written breakdown for $120, which usually beats getting talked into the wrong fix by the cheapest bidder.

Five things move the needle. (1) Specific neighbourhood so we know the travel time and any rural-call surcharge (Sudbury and New Sudbury are inside the no-surcharge zone, Garson and Hanmer add about $40, Capreol and Wahnapitae add about $80). (2) Brand and full model number from the sticker (usually inside the fridge door frame, behind the kick plate on a dishwasher, on the back panel of a washer or dryer). The model number lets us check parts availability and ballpark cost before the callback. (3) Approximate age of the appliance. Anything over 10 years changes the repair-vs-replace recommendation. (4) What you have already tried (reset the breaker, pulled the kick plate to check for debris, checked the water supply, ran a self-clean cycle). Saves us 10 minutes on the diagnostic and sometimes changes the recommended fix. (5) A photo or two attached after we connect. A form with all five gets a firmer ballpark on the callback. A form with none of them still gets a callback; we just ask more questions.